Assured Quality

At Vredenheim Wines we strive to assure the quality of our wine delivered to your doorstep. If for some reason this is not the case, we commit ourselves to finding the best solution in order to minimise any inconvenience caused.

Your Expectations

We will consider the replacement or refund of any wine that is perceived faulty or of a lesser quality than the expectation from our products. These will only be considered within 30 days from the date of delivery.

Faulty Goods

When the wine is regarded as faulty, we kindly request that the remainder of the suspected goods are returned to Vredenheim Wines. If the wine indeed lacks quality or is faulty, we will fully compensate for the return delivery and issue a replacement or refund.

Cancel or Modify an Existing Order

If you wish to return or cancel your order, courier charges incurred when sending goods back to Vredenheim Wines will be for your personal account. Goods must be returned within 7 days of your receipt and must be in its original condition to qualify for a refund.

Refund for Incorrectly Supplied Goods

If the delivery does not match the ordered goods, we will gladly replace the incorrect goods. If for some reason the correct vintage cannot be sourced, we will offer and alternate vintage or refund.

Selection Assistance

Unfortunately we cannot compensate for any case where the wines do not meet personal preference. You are more than welcome to contact us for any advice on wine selection prior to purchase.

Legal Drinking Age

To visit this site and purchase wine or alcohol, you must be of legal drinking age in your country of residence. Alcohol abuse is dangerous for your health. Please drink responsibly.